Policies

 

Reserving an Appointment
To book any service at Medusa the Salon, all clients are required to provide a phone number, email, and credit card to reserve any service. If any of these pieces of information are unavailable we, unfortunately, will not be able to book the appointment.

New Clients
Please feel free to stop by anytime to look around and say hello. If time and staffing permits, we will give you a tour of the salon and answer any questions about the services we offer and the products we are proud to carry. A brief but thorough consultation is complimentary and takes around 15 to 20 minutes. These consultations can be booked in anticipation of considering an appointment at Medusa the Salon. We encourage you to bring pictures along to communicate visually and provide inspiration from you to your stylist. All of our stylists have Instagram accounts and we welcome all to check out their portfolios of work. (Links are available through our website under the “Hair Artists” tab.)

 

Consultations
All new color clients are required to obtain a consultation before booking an appointment with any stylist. The stylist may be available to complete the requested service after the consultation or the new clientele may book for a future appointment.

Timing Your Appointments
Please allow plenty of time for your appointment. We want you to truly enjoy your visit and look forward to coming to the salon. Often appointments can last 2-3+ hours for a root color, highlight, glaze, and blowout. For specialty services that include a combination of multiple services can last 4-5 hours. We strive to provide the best possible services with the most thorough and professional techniques. If you have any concerns regarding the duration of appointments, please feel free to contact the salon or consult with your stylist in advance.

 


Children & Guests
For the enjoyment of everyone’s salon experience, including yours, we do not allow children of any age to accompany parents to their appointments. Children are only welcome on the service floor if they are receiving a service. If a child does accompany a client to their appointment they must remain seated in the waiting area at all times and in the accompaniment of another adult. If your childcare arrangements unexpectedly change, please notify the salon at your earliest convenience and we will do our best to accommodate your needs in the best way possible. 
All clients are limited to bringing one guest to their appointment. The client guest must remain in the waiting area during the entire service.

Are You Running Late to an Appointment?
If your stylist is running behind you will receive a courtesy call ASAP. We may request moving your appointment later in the day if possible or if needed scheduling for another day. Any guests arriving later than 15 minutes to an appointment may be subject to 
rescheduling. If the client is late more than 2 times then they will not be serviced and will be subject to the no call/no show policy thereby responsible in paying 100% of the of their base service charge.

Issues or Concerns
Our commitment is to give you our best every time. If you are ever unhappy with a service you have received at Medusa the Salon, please do not hesitate to let us know by calling the salon and speaking directly to your stylist within one week by phone. We will gladly try to better meet your needs by scheduling you a complimentary appointment to address your concerns. Refunds will not be given.

Canceled or Missed Appointments
Your stylist sets aside your appointment time just for you and your particular service, often in 
blocks of 1 to 3 hours. Should you need to cancel or reschedule your appointment, please notify us a minimum of 24 hours in advance so that we may schedule another client in your reserved time slot. If you do not cancel more than 24 hours in advance, you will be required to pay half the amount for the missed appointment. If you no call/no show, you will be required to pay 100% of the amount for the missed appointment.

 

Deposits
A deposit may be required to book appointments that require large amounts of time reserved. This amount paid in advance will be applied to your upcoming service. If you no call/no show or cancel your appointment in 24 hours or less you agree to forfeit your deposit. Refunds will not be given.



Refusal of Service
The integrity of your hair is most important to us. If your stylist determines your hair is currently too damaged for a service, we reserve the right to refuse the service.